Return Policy
At Tifosi Optics, everything you purchase comes with a 100% satisfaction guarantee. If for any reason you are not satisfied with your order, you may return it for exchange or refund up to 14 calendar days after delivery of the product. All items must be without showing signs of wear or damage and in the same condition in which it was received.
All returns, regardless of cause or fault, are required to have a return authorization number (ra), and that ra number printed clearly on the outside of the returned items packaging or envelope. The ran can be obtained by contacting the premium distribution customer service by email. Please follow the steps laid out below to obtain a ra number and to return product for credit.
Products returned without a ran will not be processed.
STEP 1: | CONTACT PREMIUM DISTRIBUTION BY EMAIL TO START THE RETURN PROCESS AND RECEIVE YOUR RA NUMBER | |
STEP 2: | PACKAGE THE PRODUCTS YOU WISH TO RETURN SUITABLY FOR TRANSIT AND CLEARLY PRINT THE RA NUMBER ON THE OUTSIDE | |
STEP 3:
| RETURN PRODUCT BY THE COURIER OR MEHTHOD OF YOUR CHOICE, AND AT YOUR EXPENSE, TO THE ADDRESS ADVISED ON YOUR RA NUMBER | |
STEP 4: | THE PREMUM DISTRIBTUTION TEAM WILL REVIEW AND PROCESS. AT THAT TIME, A CREDIT OR VOUCHER WILL BE ISSUED TO YOU FOR THE FULL VALUE OF THE PRODUCTS. THAT CREDIT OR VOUCHER CAN BE USED ON TIFOSI.COM.VN TO PURCHASE ANY OF THEIR GREAT PRODUCTS** | |
| **RETURN PROCESSING TIME SHOULD BE EXPECTED TO TAKE 10 TO 14 BUSINESS DAYS.
| |
TERMS AND CONDITIONS
a. | ENSURE THAT THE PRODUCTS YOU RETURN ARE UNOPENED, IN THEIR ORIGINAL PACKAGING AND ACCOMPANIED BY THEIR PROOF OF PURCHASE |
b. | ALL SHIPPING CHARGES ARE NON-REFUNDABLE. |
c. | IN THE UNLIKELY EVENT THAT A RETURN IS DEEMED UNAUTHORIZED, AND A VOUCHER OR CREDIT IS NOT APPLIED, YOUR PRODUCTS WILL BE RETURNED TO YOU AT YOUR EXPENSE. |
d. | IF REALIZING ANY MANUFACTURING FAULTS OR HAVING ANY QUERIES, PLEASE CONTACT US WITHIN 48H OF SUCCESSFUL RECEIPT OF ORDER |
For further assistance, please contact our Customer Service at 1900 633 802, Mon - Fri 8:30 am until 6:00 pm